At the point when somebody sends you a message on Grabdear, you’ll get two duplicates of the message. The principal will be shipped off the email you have set up as your essential email for Grabdear (not really your login email). The subsequent will be shipped off the Messages segment of your record.
I’m Not Receiving Messages in the Messages Section
Any message that is shipped off your essential email will be consequently associated with your record. The lone exemption for this is if the message was from a business client or on the off chance that it came from the Jobs class. On the off chance that it came from a business client or a Job banner, it will be an email in particular and won’t show up in your Messages area in Grabdear.
On the off chance that the email was from a standard client you actually can’t see it in your Messages area, you are likely in some unacceptable record. Twofold browse what the essential email is in your My Details area. In the event that it’s not the email that got the message, logout and discover the record that is connected to the email that got the email message.
I’m Not Receiving Messages to My Email
There could be one of two issues in case you’re not accepting messages to your email. In the first place, browse which email is recorded as the essential email for you (this could be unique in relation to your login email) and guarantee that it coordinates with the email address that you’re checking. You can see your essential email by tapping the client menu (Hello, trailed by your username) and afterward choosing My Details. The email that shows up under Primary email will be the email that gets your messages.
Essential Email Does Not Match
In the event that your essential email isn’t the place where you’ve been searching for your messages, you’ll need to browse that email address all things being equal. On the off chance that you need to interface your record to your favoured email, read our means to change your email address.
Essential Email Does Match
On the off chance that your essential email is a similar email address that you’ve been searching for your messages in, at that point your messages are likely trapped in your garbage or spam channels. To fix this, add [email protected] and the space @reply.grabdear.com to your email safe rundown.
I’m Not Receiving Messages to My Email or in the Messages Section
In case you’re not getting messages in your email or your Messages area, almost certainly, you haven’t got an answer at this point. Tolerance is vital. In case you’re uncertain, you can generally request that a companion send you a test message.
In case you’re actually experiencing difficulty in the wake of following the means above, if it’s not too much trouble, contact our client service group so we can research further.
